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Choose a trusted Solar PV installer

With the expected rush to place orders for solar PV installations underway, we are getting feedback from potential clients that there are still unscrupulous companies and installers out there aiming to cash in on the rush to have solar installations completed within the next few months so make sure you choose a trusted Solar PV installer.

The following have been experienced by potential clients we have recently visited:-

  • A potential installer completely ignoring the fact that a client was having a loft extension installed, even though drawings of the proposed scheme were issued to them to allow them to provide a price for the project. It was later determined that the installer had based their price on a “Google Earth” image of the current configuration. Of the three companies who provided proposals Energy My Way were the only company who actually visited site and had a full consultation with the client. We are pleased to say that we were appointed to carry out the works, and the installation is underway in line with their programme of works.
  • A salesperson telling the potential customer that the contract he prepared during the survey should be signed immediately, as the price would be increasing the following week!
  • Another potential customer had two companies visit him before an Energy My Way client suggested he contact us. The first company advised him that the rear garden could be used for a solar system. This was a non-starter due to the size of the garden, the proximity of the neighbouring properties, and the shading from the large amount of trees. Another company verbally quoted an exorbitant figure for a 4 kWp system, without confirming what equipment was being proposed and excluding for scaffolding. We advised the clients that the companies had infringed RECC (Renewable Energy Consumer Code) rules and if they wished they could report them to the REA (Renewable Energy Association).

Whilst it is recommended that alternative quotations are sought by customers wanting to have solar installed, they should take time to compare quotations and proposals, and ensure they are happy with the contents before they sign the contract, and don’t forget – you legally have a cooling off period during which you can cancel. Any trusted Solar PV installer will inform you about the cooling off period and not ask you to sign any contracts on the day or use any doubling glazing style sales tactics. If you have any queries or questions regarding the behaviour of sales staff please refer to the RECC who will advise accordingly.

EnergyMyWay prides itself as being one of the must trusted Solar PV installer, with a solid reputation for providing sound advice and good customer service.

As a large proportion of our business is referral based we are mindful that today’s client could be introducing tomorrow’s client.

For advice, or to arrange a survey for Solar PV call 0845 371 3181 or find your nearest EnergyMyWay office.

James Eades

By: James Eades

Operations Director, James Eades is EnergyMyWay's in-house expert on renewable energy policy, microgeneration technologies and best practice in the renewable energy industry.